Terms and Conditions

TERMS & CONDITIONS

Last updated: 02/03/2026

Welcome to www.thecontentsbag.com (the “Website”).

These Terms & Conditions govern your use of this Website and your purchase of products from us.

Please read them carefully before placing an order.

1. About Us

This Website is operated by The Contents Bag Ltd (referred to as “we”, “us”, “our”).

Registered in England and Wales
Company number: 13465077
Registered office address: 110 Brooker Road
Email: orders@thecontentsbag.com

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years old
You are legally capable of entering into binding contracts

3. Products

We sell sustainably made bags and accessories via our Website.

Product descriptions and images are for illustrative purposes only.
Due to the nature of materials (including waxed cotton), slight variations in colour, finish, or texture may occur.
Measurements are approximate.

We reserve the right to modify or discontinue products at any time without notice.

4. Pricing

All prices are listed in GBP (£).
Prices include VAT where applicable.
Delivery charges are shown separately at checkout.

We reserve the right to change prices at any time. However, the price you pay will be the price displayed at checkout when your order is confirmed.

If a pricing error occurs, we reserve the right to cancel the order and refund any payment made.

5. Placing an Order

When you place an order:

You will receive an order confirmation email.
This does not mean your order has been accepted.
A contract is formed only when we dispatch your goods.

We reserve the right to refuse or cancel an order if:

The product is out of stock
There has been a pricing error
Payment cannot be authorised
Fraud is suspected

6. Payment

We accept payment via the methods shown at checkout.

Payment must be received in full before goods are dispatched.

All payments are processed securely via third-party payment providers. We do not store full payment card details.

7. Delivery

We deliver within the UK and internationally (where applicable).

Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by couriers, customs, or events outside our control.

Risk in the goods passes to you upon delivery.

You are responsible for providing accurate delivery information. We are not liable for failed delivery due to incorrect details.

8. International Orders

If ordering outside the UK:

You may be responsible for customs duties, import taxes, and local charges.
We are not liable for delays due to customs clearance.

9. Right to Cancel (Consumer Contracts Regulations 2013)

If you are a UK consumer, you have the right to cancel your order within 14 days of receiving your goods.

To cancel, you must notify us in writing at:
orders@thecontentsbag.com

You must return goods within 14 days of cancellation.

Refund Conditions:

Items must be unused and in original condition.
We reserve the right to reduce the refund if goods show signs of use beyond necessary inspection.
Return postage costs are the responsibility of the customer unless the item is faulty.

Refunds will be processed within 14 days of receiving the returned goods.

10. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

As described
Of satisfactory quality
Fit for purpose

If your item is faulty, please contact us within 30 days of receipt.

You may be entitled to:

Repair
Replacement
Refund

We may request photographic evidence before issuing a return.

11. Pre-Orders & Limited Editions

For limited edition or pre-order products:

Estimated dispatch dates are provided as guidance only.
We are not liable for manufacturing delays outside our control.
If there is a significant delay, you may cancel for a full refund.

12. Intellectual Property

All content on this Website, including:

Logos
Product designs
Images
Copy
Graphics

is owned by or licensed to The Contents Bag Ltd.

You may not copy, reproduce, or distribute any content without written permission.

13. Website Use

You agree not to:

Use the Website for unlawful purposes
Attempt to hack or disrupt the Website
Upload malicious software
Use automated systems to extract data

We reserve the right to suspend or terminate access if misuse occurs.

14. Limitation of Liability

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded

To the fullest extent permitted by law, we are not liable for:

Indirect or consequential losses
Loss of profits
Loss of business
Loss of data

Our total liability shall not exceed the amount paid for the product purchased.

15. Force Majeure

We are not liable for failure to perform obligations due to events beyond our reasonable control, including:

Natural disasters
Strikes
Supply chain disruption
Government restrictions

16. Privacy

Your use of this Website is also governed by our Privacy Policy, available here:
[Scroll down for Privacy Policy]

17. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The latest version will always be posted on this page.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

Last updated: 24/02/2026

This Privacy Policy explains how The Contents Bag Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or make a purchase from www.thecontentsbag.com (the “Website”).

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Contents Bag Ltd
Company number: 13465077
Registered in England and Wales
Registered office: 110 Brooker Road
Email: orders@thecontentsbag.com

We are the “data controller” responsible for your personal data.

2. The Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

Name
Billing and delivery address
Email address
Telephone number
Order details
Account login details (if applicable)
Communications you send to us

b) Payment Information

Payments are processed securely via third-party providers. We do not store full card details.

c) Automatically Collected Information

When you use our Website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on site
Referring website
Cookie identifiers

d) Marketing Preferences

Email subscription preferences
Engagement with marketing emails

3. How We Use Your Personal Data

We use your data for the following purposes:

To Fulfil Orders

Process payments
Deliver products
Send order confirmations
Manage returns and refunds

Legal basis: Contract

To Provide Customer Support

Respond to enquiries
Handle complaints

Legal basis: Contract or legitimate interests

To Improve Our Website

Analyse usage
Improve customer experience

Legal basis: Legitimate interests

For Marketing Communications

Send promotional emails
Notify you of product launches or offers

We will only send marketing emails if:

You have opted in, or
You have previously purchased from us and have not opted out.

Legal basis: Consent or soft opt-in (where applicable under PECR)

You can unsubscribe at any time by clicking the link in our emails.

For Legal or Regulatory Compliance

Fraud prevention
Accounting and tax records

Legal basis: Legal obligation

4. Sharing Your Information

We may share your data with trusted third parties, including:

Payment processors
Delivery providers
Ecommerce platform providers (e.g. Shopify)
Email marketing providers
Website analytics providers
Professional advisers (accountants, legal advisers)

We require all third parties to respect your data and process it lawfully.

We do not sell your personal data.

5. International Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

UK International Data Transfer Agreements
Adequacy regulations
Standard contractual clauses

6. Data Retention

We retain personal data only as long as necessary to:

Fulfil contracts
Comply with legal obligations (e.g. tax records retained for 6 years)
Resolve disputes

When data is no longer needed, it is securely deleted.

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Withdraw consent (for marketing)
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

To exercise your rights, contact:
orders@thecontentsbag.com

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL encryption
Secure payment gateways
Restricted staff access

However, no internet transmission is completely secure.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

COOKIE POLICY

Last updated: [Insert Date]

This Cookie Policy explains how The Contents Bag Ltd uses cookies and similar technologies on www.thecontentsbag.com.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information to website owners.

2. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the Website to function properly.

Examples: