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Delivery & Returns

Delivery Information 

Orders are picked, packed and mailed Monday-Friday at 1pm

We use 48 Hour tracking as standard and you will receive your tracking info in an automated shipping confirmation email

Should you have any special requests or issues, please email: orders@thecontentsbag.com

We are a micro-business and endeavour to personally reply to all email within 24 hours Mon-Fri.

UK Shipping

Standard flat-rate of £4.95 for 48 Tracked using Royal Mail. Please note, this refers to working days only.

Next Day DPD £7.95

Free Shipping - all orders over £100

International Shipping

We currently ship throughout Europe and to the United States of America. If you want to order from a different region of the World, please contact us

International Shipping is calculated at check out and takes around 10 working days (not including customs clearing, that varies from country to country) Please note: *customs and taxes are not included in this price and the customer is liable for accepting these charges should they apply.

Return Information

Need to return your bag? Are you crazy?! (Only joking!)

Drop us an email with your order number and we’ll start the process. 

orders@thecontentsbag.com

Returns are processed through DPD. You will receive a returns label via email. You then have the option to organize a pick-up or to drop-off at the Post Office. 

Once the order is received and verified, your refund will take 5-10 working days to credit in your account.

Unfortunately we cannot process exchanges at this time. 

Influencer Event May 24

The Pelican, Notting Hill

emma paton collab

Emma Paton Launch Autumn 24

Percy Langley, Spitalfields

By Nancy (Founder)

The Story So Far ...

Summer 2021 to today …

"The idea began when planning a family trip to our beloved Cornwall. When packing for a family of four and the uncertainty of the British weather, you literally need to pack everything but the kitchen sink! So I stitched together a few really large bags with no closings, perfect for stacking clothes, piling high shoes and stashing toys and games. We squished the handmade bags into the car, and the kids even used them to rest on for the five hour drive from London. In Cornwall, I realised they are also the ULTIMATE beach bags.

Back in London, back to the school run. That dreary Monday I collected four children and dropped them to ballet – that’s four backpacks, four ballet kits and four lunchboxes all thrown at me whilst the kids scooted. It was a nightmare. The following week, I brought my big bag, problem solved.

At the School gates parents asked where I was getting these magical bags, so I quickly started making and selling them to local families.  The demand soon got too much for me to handle alone, so I looked for some help from professionals. I am so proud to say that every single product is made in the UK. Our waxed cotton range is made at a fantastic social enterprise in East London, which educates, employs and empowers local women. 

Through word of mouth from our customers, organic growth on Instagram and the generous backing of many female Content Creators, we are growing all the time and have ambitions to one day be a household brand name: known for quality and useful products, excellent customer service with a cool & stylish vibe.

Last spring we hosted our first ever PR Event with 30 Content Creators coming out to support our tiny brand, making absolutely massive bags. And in Autumn we launched our first collab with fashion buyer and stylist Emma Paton - all of the bags sold out within 36 hours!

And we are currently working a celebrity and charity Contents Bag coming in spring 2025.

As the story continues, please come back for updates."

Keep up with us

Blog posts

Collect the Contents Set Story

Collect the Contents Set Story

  Thecontentsbag.com started with one hero product as the core concept: THE CONTENTS BAG. A bag that was bigger and stronger and cooler than anything else on the market. I knew the bag that I neede...

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The Contents Pouch Blog

The Contents Pouch Blog

The Contents Pouch has a story of its own. It was born for two reasons: Practicality and Sustainability. Practicality: The Contents Bag and Mini Contents Bags are simple, open and roomy tote bags. ...

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Are we a sustainable brand?

Are we a sustainable brand?

We're not perfect, but we are trying.

Read more